Crofton Park Flowers - Online Flower Delivery Terms & Conditions

Crofton Park Flowers: UK E-commerce Terms & Conditions for Local Flower Delivery

Introduction

These Terms and Conditions (“Terms”) set out the agreement for the online sale and delivery of flowers and related goods and services provided by Crofton Park Flowers. By placing an order with us for flower delivery to Crofton Park and surrounding areas, you agree to be bound by these Terms. Please read them carefully before placing your order. These Terms do not affect your statutory rights.

Scope and Application

These Terms apply to all orders placed by customers via the Crofton Park Flowers e-commerce platform for delivery to Crofton Park and its surrounding areas. The Terms govern your use of our services, including the purchasing process, payment methods, cancellations, liability, and the applicable law. If you do not agree with any part of these Terms, you must not place an order via our website.

Order Process

Our online ordering process is designed to provide a seamless experience for flower delivery throughout Crofton Park and beyond. Orders may only be placed by customers aged 18 or over.

1. Product Selection: Browse our website to view the range of flowers and arrangements available for delivery. Each product is described and pictured as accurately as possible. Please note that, as flowers are natural products, variations may occur. We reserve the right to substitute flowers of equal or higher value depending on seasonal availability and at our discretion.

2. Placing an Order: Once you have selected your flowers or floral gifts, proceed by adding them to your cart. You will be required to provide delivery details, including recipient name, full address (including postcode), contact number, and any special instructions.

3. Order Confirmation: After completing your order and payment, you will receive an order confirmation summarising the details. Please check this information and notify us immediately of any errors.

4. Delivery: Orders are delivered to Crofton Park and surrounding areas as specified in our delivery options on the website. We endeavour to deliver on the requested date; however, exceptional circumstances such as severe weather or unforeseen events may affect delivery times. If we are unable to deliver on the intended date, we will notify you as soon as possible and offer redelivery or a full refund.

5. Amendments: To amend your order, please contact us as soon as possible. We cannot guarantee changes to orders once they are in the process of being prepared or dispatched, but we will endeavour to accommodate reasonable requests.

Payments

Payment is due at the point of order. We accept payment by the online methods indicated on our website, which typically include credit and debit cards and other commonly used e-commerce payment solutions in the UK.

All prices displayed are inclusive of VAT (where applicable). Delivery charges will be clearly shown before you complete your order and form part of the total amount payable. By submitting your payment details, you represent and warrant that you are authorised to use the payment method provided.

Order processing will commence only after payment has been received in full. In the event of any payment processing errors or the payment being declined, the order will not be fulfilled and we accept no liability for failure to deliver in such circumstances.

Order Cancellations

You have the right to cancel your order in accordance with the Consumer Contracts Regulations 2013. However, due to the nature of perishable goods such as flowers, this right is subject to certain limitations.

If you wish to cancel or amend your order, please contact us as soon as possible after placing the order. Orders for fresh flowers may be cancelled provided the order has not yet been prepared or dispatched. Once preparation of the bouquet or arrangement has commenced, we reserve the right to decline the cancellation due to the perishable nature of flowers.

For orders cancelled in time, we will process your refund using the original payment method. Refund times may vary depending on your card provider or bank.

We reserve the right to cancel your order at our discretion, for example if we are unable to fulfil the order due to unforeseen circumstances or stock unavailability. In such circumstances, a full refund will be issued.

Delivery

We deliver flowers throughout Crofton Park and surrounding areas. Delivery will be made to the address provided in your order. It is your responsibility to ensure that all delivery details are correct. We cannot accept liability for late or non-delivery where incorrect or incomplete information has been provided.

Our standard delivery hours are outlined on our website. Deliveries may be made by our own team or trusted courier partners, depending on the location and timing. If no one is available to receive the delivery, our driver will attempt to leave the flowers in a secure location or with a neighbour, and a delivery card will be left with details. If this is not possible, we will attempt redelivery or contact you to arrange an alternative solution.

We are not responsible for any delay or failure to deliver your order if the delay or failure is wholly or partly due to circumstances outside our control, such as extreme weather, acts of God, or other force majeure events.

Quality, Substitutions & Availability

We pride ourselves on the quality and freshness of our flowers delivered in Crofton Park.

If, for any reason, we are unable to supply the specific items ordered, we reserve the right to substitute with flowers of equivalent value, quality, and style. Any significant changes will be communicated to you prior to dispatch, wherever possible. We make every effort to ensure arrangements closely match product images and descriptions, but some variations may occur due to seasonal availability.

Images displayed on our website are for illustrative purposes only. Actual product packaging and presentation may vary.

Limitation of Liability

To the extent permitted by law, Crofton Park Flowers will not be liable for any indirect, incidental, special or consequential losses (including but not limited to lost profits, loss of data, or business interruption) arising out of or in connection with use of our website, order placement, or delivery of flowers or goods.

In any case, our liability to you (except in the case of personal injury or death resulting from our negligence) will be limited to the price paid for the products or services provided. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation, nor for any rights you may have as a consumer which cannot be excluded by law.

You are responsible for the condition of flowers and plants following receipt, including watering and care; we accept no liability for wilting or damage caused by neglect.

Complaints, Returns and Refunds

Your satisfaction is important to us. If you are not satisfied with your flowers or floral arrangement, please contact us as soon as possible, ideally within 24 hours of delivery, so we can address your concerns. We may ask you to provide photographic evidence of the issue. Where appropriate, we will offer a replacement or refund, subject to our assessment of the complaint and at our discretion.

Due to the perishable nature of flowers, returns may not always be possible. Any non-floral goods (e.g., vases, accessories) may be returned for a refund if they are unused and in a saleable condition, in accordance with your statutory rights.

Intellectual Property

All content on the Crofton Park Flowers website, including but not limited to text, images, graphics, logos and designs, belongs to Crofton Park Flowers or its content suppliers and is protected by UK and international copyright, trademark and other intellectual property laws. You may not use, reproduce, distribute or modify any part of this site without our express consent.

Privacy and Data Protection

Your privacy is very important to us. We only collect and process personal information as necessary to process your order and for the operation of our business. All personal data is stored and handled in accordance with UK data protection laws and our Privacy Policy.

Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising in connection with them will be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the English courts.

General

We reserve the right to amend these Terms at any time. Changes will apply to any subsequent orders received. The Terms current at the time of order will apply to your purchase. If any provision of these Terms is held invalid or unenforceable, the remainder of the Terms will remain valid and enforceable.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Contact and Customer Service

If you have any questions relating to these Terms, the order process, or the delivery of flowers to Crofton Park and surrounding areas, please refer to our website’s customer support section for the appropriate way to contact us. Our team will aim to respond promptly to your enquiries.

Note: These Terms & Conditions apply specifically to customers in Crofton Park and neighbouring areas receiving flower delivery from Crofton Park Flowers.