Returns, Refunds & Complaints Policy for Crofton Park Flowers
Our Fresh Flowers Guarantee in Crofton Park
At Crofton Park Flowers, we are committed to delivering the freshest floral arrangements to homes and businesses across Crofton Park. As your trusted local florist, every bouquet is carefully hand-arranged and delivered with a commitment to quality. If for any reason your experience doesn’t meet our high standards, we are here to help quickly and fairly.
Damaged-on-Arrival Policy
We take every precaution to ensure your flowers arrive in perfect condition. However, if you receive an order that has been damaged in transit, please notify us as soon as possible after delivery. To help us resolve your issue efficiently, we may request a clear photo of the damaged flowers or packaging. We aim to make this process as simple as possible, ensuring you receive the beautiful arrangement you expected.
Freshness Window & Quality Commitment
Our fresh flowers guarantee means we only use blooms that meet our strict standards for quality and longevity. All bouquets should look vibrant and fresh for at least five days from the date of delivery, provided they are cared for according to our instructions. If your flowers do not last this minimum period or do not appear fresh upon arrival, please reach out so we can make it right. Our team will assess the situation and offer a suitable resolution based on your feedback and photos, if required.
Refund & Replacement Options
Customer satisfaction is our top priority at Crofton Park Flowers. If your bouquet arrives damaged or does not meet our freshness standards, you may choose between a replacement arrangement or a full refund. We will work quickly to organise your preferred resolution, typically within 1-3 business days after your request has been approved. If you have ordered multiple bouquets and only one is affected, we are happy to process refunds or replacements on a partial basis.
How to Make a Complaint
We want every interaction with Crofton Park Flowers to be a positive one, but if something goes wrong, please let us know. To make a complaint:
- Contact us as soon as possible after your flowers have arrived.
- If possible, provide your order details and a description or photo of the issue.
- Our friendly team will aim to respond to your complaint within two working days, investigate the issue, and offer a fair solution.
All feedback is appreciated, as it helps us maintain our reputation as the most reliable florist in Crofton Park.
Reliable Service in the Crofton Park Community
We are proud to serve both households and businesses throughout Crofton Park and the neighbouring areas. Our local expertise and commitment to the freshest flowers ensure you’ll receive arrangements you can be proud to send or display. Thank you for choosing Crofton Park Flowers as your trusted neighbourhood florist. Your satisfaction and confidence in us mean everything, and we are always here to assist with any concerns about your order.
